Frequently Asked Questions
Everything you need to know about stepping into comfort and style.
How do I know which size to order?
We recommend referring to our size chart available on each product page. Most White Mountain styles run true to size, but if you are between sizes, we suggest ordering a half size up for closed-toe boots.
What is your return policy?
We offer a 30-day return window for unworn merchandise in its original packaging. Please note that a small restocking fee may apply to mail-in returns.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your shoes sooner.
Are White Mountain shoes made of genuine leather?
We offer a variety of materials including genuine leather, suede, and high-quality synthetic alternatives. Please check the 'Material' section in the product description for specific details on each pair.
How can I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and its territories. We are looking into expanding our shipping options to international customers in the near future.